Frequently Asked Questions

keyboard_arrow_down What items can I trade in?

You can trade in your books in one easy to manage trade. We are unable to accept media items unfortunately and can only accept books that have an ISBN number.

keyboard_arrow_down How do I enter my item details?

It's simple! Your Books all have a barcode on the cover. Simply locate the barcode and type all of the numerical digits above or under the barcode into the search box, including any at the beginning or end of the sequence that may be smaller than the other characters. All you need to do here is type in the ISBN above or under the barcode. If your book does not have an ISBN on the back then it will be on the publishing details page at the front of your book. In most cases this will be a few pages in from the cover. If it does not have an ISBN at all, we cannot accept it.

keyboard_arrow_down What is an ISBN?

The ISBN is a numeric 10 or 13 digit number that is unique to each individual book. It appears next to the barcode on most books and in instances where it doesn't it can be found on the publishing page.

keyboard_arrow_down What is a barcode?

A barcode is a machine readable representation of ISBN. This information relates to the product it is attached to. It looks like a series of vertical lines differing in thickness.

keyboard_arrow_down What condition do those items need to be in?

We can only accept items with a barcode number (EAN), this is a unique 13 digit number used to catalogue saleable goods.

Books need to have:

keyboard_arrow_down Do you buy everything?

We try to buy as many items as we can, enter your barcode and find out now!

keyboard_arrow_down Do you purchase Readers Digest or Book Club books?

If your Readers Digest books have an ISBN then enter it into the search box and we will let you know if we want it. We can't take your Readers Digest books without an ISBN or Book Club books and Companion Books.

keyboard_arrow_down Do you accept promotional items?

Unfortunately we can't take your promotional or not for resale items.

keyboard_arrow_down How much do you offer & why?

Our offer prices change frequently depending on market demand, and how many of the items we have in stock currently. We offer good value alongside our free drop-off service.

keyboard_arrow_down How do I accept the offer price?

Simply keep the item in your trade then complete the trade. You can do this by hitting the trade in button at the bottom of the trade page. Remember you have to have a minimum of $15 value in your trade to redeem the offer. You can always remove individual items from your trade if you don't accept the offer price. Just hit the minus button next to the item and it will be removed.

keyboard_arrow_down How long is the offer price valid for?

Once you complete a trade, the prices offered for your items will be fixed indefinitely. If you choose to save a trade or leave items in your cart, the offer price will be guaranteed until midnight on the day the offer was made.

keyboard_arrow_down Is there a minimum and maximum amount of items I can send in?

There is no limit on how many items you can send us.

keyboard_arrow_down What does it mean when I save a trade?

It may not always be convenient to complete a trade or you may have additional items you want to add to your trade later. For your convenience you can save your trade and come back to it whenever you want to. In order to save a trade you need to be a registered user.

keyboard_arrow_down How do I get paid?

This depends on your preferred method of payment when you redeem your offer. If you chose Bank Transfer we will pay you directly into your bank account. This type of payment typically shows in your account 5 working days after we have processed your trade. If you chose PayPal as your method of payment then the funds will be deposited within 3 working days of processing your trade.

keyboard_arrow_down What if my payment isn't showing?

Remember if we're paying you by Bank Transfer this can take 5 working days to show in your account or alternatively funds can take 3 working days to show in your PayPal account. If these timeframes have elapsed, no worries just contact us by clicking here and we will do whatever it takes to resolve any issues.

keyboard_arrow_down How do I send in my items?

Take your box(es) to your nearest FedEx drop off location. You'll be given a receipt for your package, remember to keep this safe for proof of shipping.

keyboard_arrow_down How do I package my items? What type of packaging can I use?

Choose a strong box which holds all of the items from your trade. Ensure the items inside are secure and will not move in transit. Securely fasten the package making sure there are no openings. Try to use one package where possible. We cannot be held accountable for items damaged in transit due to substandard packaging and will not pay for these items.

keyboard_arrow_down What if I've sent in an item I didn't mean to?

Unfortunately we are unable to return any items sent in error.

keyboard_arrow_down Can I send one trade in multiple packages?

Yes, you can pack your trade in multiple boxes, however they must all be sent at the same time to ensure that they can be processed correctly. For ease of processing, please clearly mark the Order Number and number of boxes on your packages.

keyboard_arrow_down Can I drop my trade off at your warehouse/ headquarters?

As part of our lease terms our facilities are not open to the general public, which is why you need to use our FedEx service partner.

keyboard_arrow_down Where is my nearest FedEx location?

You can access the store finder during your trade checkout, or you can log into your account and click 'FedEx Locations' on the dashboard.

keyboard_arrow_down Can I have my package collected?

Unfortunately it is not possible to get your package collected.

keyboard_arrow_down How secure is the service?

The FedEx service is safe and secure. They are designed for your convenience so once you have sent your package you can relax.

keyboard_arrow_down Are my items insured?

Of course they are, up to the value of your items in each parcel.

keyboard_arrow_down What happens if the items I've sent in aren't of good enough condition?

We will recalculate the offer for any item that doesn't meet our standards set out. We'll still try to offer as much as we can. You'll receive an email informing you of the new offer price and your trade will be updated on your TRADE DETAILS screen.

keyboard_arrow_down What is the benefit of signing up for an account with you?

Signing up for an account makes it quicker and easier for you to complete a trade, track previous trades and edit your account information.

keyboard_arrow_down How do you use my personal details?

Please refer to our Privacy Policy for more information on use of personal data.

keyboard_arrow_down If I want to send in regular, bulk trades how do I do this?

Contact us at and we will be happy to discuss your requirements.

keyboard_arrow_down Do you offer a group or community facility to trade items from lots of people as one?

At present we don't offer this facility. Please contact us at and we may be able to offer a bespoke service for you.

keyboard_arrow_down How long do I have to send my trade items in?

We need to receive your package within 28 days from the day that you completed the trade. Otherwise your trade will expire. We will email a week before your trade is due to expire to remind you.

keyboard_arrow_down Do you buy from outside the US?

Yes, we currently offer a similar service in the UK.

keyboard_arrow_down Will it cost me anything?

Only a little bit of your time. The idea is that you benefit and earn money from your unwanted items.

keyboard_arrow_down Do you offer more than competitors and do you price match?

We offer fair value and don't take competitors offers into consideration so we are unable to price match.

keyboard_arrow_down What should I do if my trade has expired?

If you visit 'My Account' and view the expired trade there will be an option called 'Recalculate'. Upon pressing this button we will re-check the current value of your expired trade and add it to your cart (some items may be rejected).