Frequently Asked Questions


What do
we accept?

Getting a
price offer

Sending in
your items

Getting paid
for your items



keyboard_arrow_down How do I enter my item details?

Your Books, CD's, DVD's and Games all have a barcode, ISBN, or EAN. You can scan the barcodes using the app/your barcode scanner. Alternatively, type all of the numerical digits above or under the barcode into the search box, including any at the beginning or end of the sequence that may be smaller. Some books may only have an ISBN. The ISBN might be on the publishing details page at the front of your book. If it does not have an ISBN, then we cannot accept it.

keyboard_arrow_down What is an ISBN?

The ISBN is a 10 or 13 digit number that is unique to each book. It appears next to the barcode on most books and in instances where it doesn't it can be found on the publishing page.

keyboard_arrow_down What is an EAN?

An EAN is a unique 13 digit number which is used to mark and list saleable goods. This number is also represented by a barcode. The EAN is typically found in the bottom right corner of the back of an item.

keyboard_arrow_down What is a barcode?

A barcode is a machine readable representation of the EAN or ISBN. This information relates to the product it is attached to. It looks like a series of vertical lines differing in thickness.

keyboard_arrow_down Do you buy from outside the UK?

Yes, we offer a similar service in Ireland and the USA.

keyboard_arrow_down Will it cost me anything?

From scanning your items to payment, the Ziffit service is completely free of charge. The idea is that you can earn money from your unwanted items.

What do we accept?

keyboard_arrow_down What items can I trade in?

You can trade in your Books, Games, DVDs and CDs in one easy to manage trade. We are unable to accept PC games unfortunately and can only accept books that have an ISBN number.

keyboard_arrow_down What condition do those items need to be in?

Please refer to our condition guidelines page for further details on condition requirements. Items that do not closely follow our guidelines as above will be rejected. Please note that we cannot return rejected items, so please ensure you only send in items that meet the criteria, to avoid disappointment.

keyboard_arrow_down Do you purchase Readers Digest or Book Club books?

If your Readers Digest books have an ISBN then enter it into the search box and we will let you know if we accept it. If there is no ISBN, we can't accept it. We also cannot accept Book club books.

keyboard_arrow_down Do you purchase consoles, mobile phones or other products?

This is not something we offer at this time.

keyboard_arrow_down Do you purchase ex-rental products?

Unfortunately we cannot accept ex-rental media products.

keyboard_arrow_down Do you accept promotional items?

Unfortunately we can't take your promotional or not for resale items.

keyboard_arrow_down Do you accept all items?

We try to accept as many items as we can. However, our acceptance rate is based on several factors including current market demand and availability, so this does frequently change.

Getting a price offer

keyboard_arrow_down How much do you offer and why?

Our offer prices change frequently depending on market demand and how many of the items we have in stock currently.

keyboard_arrow_down How do I accept the offer price?

You automatically accept the offer price when you press 'complete trade.' Remember, you have to have a minimum of 10 items or meet a £5 value to complete a trade.You can always remove individual items from the trade if you're not happy with our offer price, by clicking the minus button next to the item.

keyboard_arrow_down How long is the offer price valid for?

Once you complete a trade, the prices offered for your items will be fixed for 28 days. If you choose to save a trade or leave items in your basket, the offer price will be guaranteed until midnight on the day the offer was made.

keyboard_arrow_down What does it mean when I save a trade?

It may not always be convenient to complete a trade or you may have additional items you want to add to your trade at a later stage. For your convenience you can save your trade and come back to it whenever you want to. In order to save a trade you need to be a registered user.

keyboard_arrow_down Do you offer more than competitors and do you price match?

We offer fair value and don't take competitors offers into consideration so we are unable to price match.

keyboard_arrow_down What should I do if my trade has expired?

If you visit 'My Account' and view the expired trade there will be an option called 'Recalculate'. Upon pressing this button we will re-check the current value of your expired trade and add it to your basket (some items may be rejected).

Sending in your items

keyboard_arrow_down Is there a minimum and maximum amount of items I can send in?

The minimum number of items you can send in a trade is 10, or less if the value is over £5. There is no limit on how many items you can send us. If your parcel weighs under 9kg you will be offered our Collect+ drop off option. If your parcel weighs over 9kg you will be offered our courier collection service.

keyboard_arrow_down Can I send different products in one package?

Of course you can, feel free to pack your Books, DVD’s, CD’s and Games all in the same box. As long as the items are all included in your trade we will do the rest.

keyboard_arrow_down How do I send in my items?

If your trade weighs under 9kg, you can send your trade in using our Free Collect+ service. Locate your most convenient Collect+ Store and drop it off. There are thousands of Collect+ shops nationwide, so chances are there is one within a mile of you. You'll be given a receipt for your package, remember to keep this safe for proof of postage.

If your trade weighs over 9kg, you can use our free courier collection service. All you'll need to do is write your trade number clearly on the box/boxes, and the driver will print and attach the label for you.

keyboard_arrow_down How do I package my items?

To ensure that your package reaches us safely, choose a strong box which will hold all of the items from your trade. We cannot be held accountable for items damaged in transit due to substandard packaging and will not be able to pay for these items.

keyboard_arrow_down What if I've sent in an item I didn't mean to?

Unfortunately we are unable to return any items sent in error.

keyboard_arrow_down Can I send one trade in multiple packages?

If you are offered the Collect+ facility this must be in one package (under 9kgs). You may use more than one package if you are using our FREE courier service (over 9kgs).

keyboard_arrow_down Can I drop my trade off at your warehouse/headquarters?

As part of our lease terms our facilities are not open to the general public, which is why you need to use our FREE Collect+ or one of our FREE courier service partners.

keyboard_arrow_down Where are my nearest Collect+ shops?

You can access the store finder during your trade checkout. Alternatively you can find your nearest stores here

keyboard_arrow_down Can I have my package collected?

If your trade weighs under 9kgs, you will be offered our free Collect+ facility. If your trade weighs over 9kgs, you will be offered our free courier service.
If you are offered our free courier service, all you'll need to do is write your trade number clearly on the box/boxes. The driver will print and attach the label for you.

keyboard_arrow_down Are my items insured?

Yes, your items are insured up to the value of the offer price that you accepted at the time of completing the trade.

keyboard_arrow_down If I want to send in regular bulk trades, how do I do this?

Contact us at and we will be happy to discuss further and see if there is an opportunity to move forward with a bulk trade.

keyboard_arrow_down How long do I have to send my trades in?

We need to receive your package within 28 days from the day that you completed the trade. Otherwise your trade will expire. We will email a week before your trade is due to expire to remind you.

keyboard_arrow_down Do I need a label if my parcel is being collected?

No. If your trade is being collected by our free courier service, all you need to do is write your trade number clearly on the box/boxes, and our courier will print and attach a label for you.

keyboard_arrow_down Can I track my collection?

If you are using our free collection service, you will receive notifications from our courier to update you on your collection. Firstly, a notification to confirm the booking, and on the morning of the collection, a one-hour timeslot will be confirmed. You’ll also be able to see live updates of your driver’s location and make changes to your collection too.

*In order to receive notifications, you must leave your contact details on the booking

Getting paid for your items

keyboard_arrow_down How do I get paid?

You can choose between the following payment methods

Payment Method When should I expect payment?
Bank Transfer (BACS)

5 working days after processing

PayPal 3 working days after processing
Cheque Posted 1 day after processing.
Up to 5 working days to clear
keyboard_arrow_down Why can I no longer donate through Virgin Money Giving with Ziffit?

Due to Virgin Money Giving’s announcement that they will cease operating on the 30th November 2021, our partnership has now ended, and you can no longer donate via Ziffit. We would like to thank all of our customers that have joined us and used Ziffit to donate through Virgin Money Giving and recognise that this may be disappointing news. We are actively looking into alternative options, so that you can continue to donate to charity with Ziffit. We will keep you updated when we have further news.

keyboard_arrow_down What if my payment isn't showing?

We aim to process your payment as quickly as possible. BACS payment can take up to 5 working days to show in your account. Paypal payment can take up to 3 working days and Cheques can take up to 5 working days. If the payment is taking longer than expected, feel free to get in touch with our customer services team by emailing

keyboard_arrow_down How long does it take to process my items?

Once we receive your items into our warehouse, we will aim to process them as soon as possible, usually within 3 days. You will receive an email when processing is complete. The payment method you chose will determine how quickly you receive your payment after processing is complete.

keyboard_arrow_down Why have some of my items been rejected?

All of the items we receive are thoroughly checked by our quality control team. They will assess the item for any damage or significant wear and tear. Unfortunately we will have to reject any items that do not meet our guidelines. Please closely follow the condition guidelines on our ‘Sell my stuff’ pages, to avoid disappointment.

Your Account

keyboard_arrow_down How secure is the service?

Our free Collect+ drop off and courier services are safe and secure. They are designed for your convenience so once you have sent your package you can relax.

keyboard_arrow_down How do you use my personal details?

We don't share your personal details with any third party. Your information is protected by our extended verification system. For more information please see our Privacy Policy.

keyboard_arrow_down What push notifications will I receive from the app?

You may receive push notifications through the Ziffit app as part of our service; these may include service messages, updates on your trade and promotional notifications. To stop receiving notifications, you can update the settings on your device to opt-out of future messages.